FAQ
The fragrances
Who is the nose/perfumer behind the Scentception perfumes?
The nose behind the creation of the Scentception perfumes is Nadia Geyken Firenze. By German and Italian origin, she has a heart rooted in the captivating city of Paris, but her curiosity knows no bounds.
What makes your perfumes unique?
Our perfumes are crafted by our in-house perfumer, Nadia Geyken Firenze, who brings years of expertise and passion to each fragrance. We take pride in using only the finest ingredients and creating distinctive scent profiles that tell a story.
How do you select the ingredients for your perfumes?
Our in-house perfumer carefully curates each perfume's ingredients. She prioritizes high-quality natural and synthetic materials to ensure the longevity, complexity, and uniqueness of our fragrances.
Can I get personalized perfume recommendations based on my preferences?
Absolutely! We are here to help you find the perfect fragrance. Please provide some information about your scent preferences, and we will be delighted to offer personalized recommendations.
Can I purchase sample sizes before committing to a full bottle?
Yes, we offer the discovery box containing 2mL bottles of our perfumes to help you find your perfect scent without the commitment of a full bottle.
Shipping
Which countries do you ship to?
From this website, we can ship to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
How do I modify a delivery address after placing my order?
If you would like to modify the delivery address for your order (i.e. zip code, street number, any kind of typo or to add additional information), we kindly invite you to contact our Customer Service as soon as possible by clicking on the page Contact on our website. Once your order has been confirmed, we cannot guarantee that the address will be modified. However, we will do our best to accommodate your request.
Return conditions
What are the return conditions?
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered. Please be aware that any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal.
How much will my refund be?
We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.
About the BRAND
How to become an affiliate partner or distributor of the Scentception collection
If you would like to become one of our affiliate partner or a distributor of the Scentception collection, please send an email to us at: info@scentception.com
What does “Scentception” mean ?
The first part “Scent-” means a characteristic smell or odor of something, often associated with its unique and pleasant aroma.
The second part “-ception” is the ending of the word “per-ception”.
Scentception is the “perception of scent”.
How can I participate in a Conscious Smelling training?
If you want to learn how to smell consciously or are interested in learning more about scents, the power of the sense of smell and the fascinating world of perfumery, contact us for further information and start Your Smell Consciously Journey today by clicking on Contact or writing an email to: info@scentception.com.